Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping time for electronics?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do all products come with a manufacturer's warranty?
Yes, all electronics sold on Solotech include a minimum 12-month manufacturer warranty. Specific warranty details can be found on each product's individual page.
What is your return policy for opened devices?
We offer a 30-day return policy. If the device has been opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.
Are your products brand new or refurbished?
Unless clearly labeled as 'Certified Refurbished' in the product title, all items sold on Solotech are 100% brand new and factory-sealed.
Do you offer technical support for setup?
Absolutely. Our dedicated tech support team is available via live chat and email to assist you with initial setup, software updates, and troubleshooting.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.